Shipping & Returns – Kawaii Pen Shop
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Shipping & Returns

 

PROCESSING

The average processing time is approximately 1 to 5 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. Some order can take between 5-10 business days to process. Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

SHIPPING

Shipping Method Region Shipping Time
(Business Days Estimation)
Free Shipping
United States & Canada
8 - 25
United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland
10 - 25
Brazil*, Russia, Argentina*, Chile*, Peru, Italy*, Colombia, Mexico
15 - 35
All Other Countries
15-35

 

*Please note that tracking is not available for free international shipping.

*Please be aware that due to the extra holding time imposed by Canada Border Services Agency, standard international packages may take up to 3 months coming into Canada from our warehouses in Asia. 

*Please be aware that due to Customs clearance, parcels to Argentina, Brazil, Chile, Mexico and Italy may be subjected to extra holding time.


MULTIPLE SHIPMENTS

Your order may arrive in multiple packages. If your order is sent in multiple shipments, we will not charge you extra for each shipment.

EXPEDITED SHIPPING

For selected items, we offer expedited shipping for extra charges. If your item is available for expedited shipping, you will be able to select it at checkout.

CUSTOMS DUTIES

In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.

SHIPPING INSURANCE

Typically a courier provides very minimal or no direct shipping insurance for any package that is shipped. Therefore, we recommend buying shipping insurance from us on the "Check Out" page. Shipping Insurance offers premium protection and safety for your valuable items during international shipping. We will reship your package immediately at no extra charge if the package is lost or damaged.