Shipping & Returns – Kawaii Pen Shop
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Shipping & Returns

KAWAII PEN SHOP GLOBAL SHIPPING GUIDE

We provide free tracked international shipping on all orders above $25USD. Please review the shipping table below for further information on particular countries.

PROCESSING

The average processing time is 1 to 3 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. 

SHIPPING

For orders placed before 19th of April please click here.

 

Please note that this shipping table is only valid from 19th of April 2019:

Shipping Method Region Shipping Time
(Business Days Estimation)
  Free Shipping United States, Canada, France, Belgium, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Poland, Hungary, Austria, Czech Republic, Israel, Japan, South Korea, Vietnam,  Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand 7 - 14
Brazil, Mexico, Russia 9 - 18
UAE, Kuwait, Saudi Arabia 10 - 15
All Other Countries 10 - 20

*Please note that this shipping table is only valid from 19th of April 2019. For orders placed prior to this date please contact our email support for more information.

For orders placed after April 19th, you will receive an email with tracking information once your order has been dispatched.

EXPEDITED SHIPPING

For selected items, we offer expedited shipping for extra charges. If your item is available for expedited shipping, you will be able to select it at checkout.

CUSTOMS DUTIES

In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.

SHIPPING INSURANCE

Typically a courier provides very minimal or no direct shipping insurance for any package that is shipped. Therefore, we recommend buying shipping insurance from us on the "Check Out" page. Shipping Insurance offers premium protection and safety for your valuable items during international shipping. We will reship your package immediately at no extra charge if the package is lost or damaged.

CANCELLATIONS, RETURNS & DAMAGES

Q - Can I make changes to or cancel my order?

We at Kawaii Pen Shop work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.

Please email us at info@kawaiipenshop.com or please call us on +1-718-210-6036 as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!  

Q - What is your return policy?

We’re sorry you didn’t love your new products! We want you to enjoy your experience with Kawaii Pen Shop as much as possible, which is why we’re here to help. Just send us an email at info@kawaiipenshop.com within 30 days of receipt of your package, with your order number, the name of the product(s) and the reason why it didn't work out for you.

Unfortunately, we are unable to refund your original shipping charges/processing fees, and we do not offer exchanges on any of our products. You will be responsible for all returning shipping fee and we reserve the right to charge a restocking fee on all returned order. 

If your order is returned due to incorrect shipping address, failure to claim the order or any other mistakes on your part, we will charge you a re-shipping fee before re-sending the package.

Kawaii Pen Shop can only accept returns for products purchased on our website (https://kawaiipenshop.com).

Q - Can I exchange a product?

We do not offer direct exchanges on any of our products.

Q - An item in my order was damaged in transit! What do I do?

Oh no, we’re so sorry to hear this! Please send us an email at info@kawaiipenshop.com with your order number, full name and an image of the damaged item and we’ll be happy to help you!

Q - How long does it take to receive the refund?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).