Products with no quality-related issues can be returned within 30 days of receiving your order. You will be responsible for all returning shipping fee and we reserve the right to charge a restocking fee on all returned order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Kawaii Pen Shop Global Shipping Guide
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We are offering free shipping through Global Postal Service. The actual shipping time varies from country to country, but it may take somewhere from 10 - 25 business days (14 - 35 week days). Please allow additional 1-5 business days for processing and dispatching of your order. It is not available to receive a tracking number with this shipping option. Delays may occur due to custom clearance or high shipping volume (primarily during the holiday season). If you have any questions about shipping, please contact as at firstname.lastname@example.org.
Your order may arrive in multiple packages. If your order is sent in multiple shipments, we will not charge you extra for each shipment.
For selected items, we offer expedited shipping for extra charges. If your item is available for expedited shipping, you will be able to select it at checkout.