Cart 0

Shipping & Returns

KAWAII PEN SHOP GLOBAL SHIPPING GUIDE

We can ship to virtually any address in the world. We provide free shipping on all items from our store. Please review the shipping table below for further information on particular countries.

PROCESSING

The average processing time is approximately 1 to 5 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. Some order can take between 5-10 business days to process. Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

SHIPPING

Shipping Method Region Shipping Time
(Business Days Estimation)
  Free Shipping United States, Canada* 8 - 25
United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 10 - 25
Brazil, Russia, Argentina, Chile, Peru, Italy, Colombia, Mexico 15 - 35
All Other Countries 12 - 25

*Please note that tracking is not available for free international shipping.

*Please be aware that due to the extra holding time imposed by Canada Border Services Agency, standard international packages may take up to 3 months coming into Canada from our warehouses in Asia.


MULTIPLE SHIPMENTS

Your order may arrive in multiple packages. If your order is sent in multiple shipments, we will not charge you extra for each shipment.

EXPEDITED SHIPPING

For selected items, we offer expedited shipping for extra charges. If your item is available for expedited shipping, you will be able to select it at checkout.

RETURNS POLICY

Products with no quality-related issues can be returned within 30 days of receiving your order. You will be responsible for all returning shipping fee and we reserve the right to charge a restocking fee on all returned order.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.